Why did my checkout fail?

There may be multiple reasons why a certain transaction was not completed successfully

1. Extra verification step required by 3D SECURE

Your transaction may require an extra verification (3D secure standard) step to be completed. This means that a pop-up will be displayed on your computer or on your smart device which has to be completed by you to finalize the payment, when your payment in being processed. This extra step may appear after you clicked "Order now" on our checkout page. Once you've completed the authorization your transaction will be finalized. The extra verification process looks similar to the one below:

2. You may need to contact your bank to authorize payment

Unfortunately, most declines are categorized by the card issuer as “generic” so it’s not always possible to know exactly why a payment was declined. If all of the card information seems correct, it is best to contact your card issuer and ask for more information. For privacy and security, card issuers can only discuss the specifics of a declined payment with their cardholders–they cannot discuss this with the merchant, or even with our payment processor Stripe.

3. Payment processing page should not be refreshed or navigated away

When your payment is being processed it is critical not to refresh or close the payment processing page. If this process is left uncompleted, then the transaction cannot finalize and your checkout will be completed unsuccessfully.

4. Card restrictions

When investigating generic or do not honor declines, the accompanying data can give a better picture of why the card may have declined. For example, if CVC or AVS checks failed upon adding the card, resolving those issues and then re-attempting the charge may result in a successful authorization. However, if you notice a card issued in a different country from that which the client IP address corresponds to, that may indicate a legitimate decline due to potential unauthorized card use.